 |
|
|
 |
|
|
|
|
|
|
|
 |
|
 |
| |
Technical & Academic Efforts: 9/06 - 9/08
-
On 8/4/06,
I gave Phoenix Internet, a small family owned ISP, four weeks
notice in order to pursue IT skill development opportunities and
a possible bachelor degree.
Despite the job description
(7/22/06,
... ,
2/2/08,
11/25/08,
1/7/09,
7/27/09,
8/3/09),
the position was primarily administrative clerical, i.e. order
processing, billing, AR past due account tracking, and service
installation scheduling. During this time, I also provided
customer technical support, troubleshooting assistance,
procedure documentation, and other technical related services.
Still, IT skill
development
opportunities
were
extremely
limited
since
higher
technical
positions
were occupied by family
members.
Phoenix Internet: Contributions &
Duties
 |
Helped migrate 420+
wireless service customers to VLANs to
isolate broadcast storms.
|
|
Created and revised
numerous documents used for daily
business, technical duties, and
training. |
|
Trained new help desk
technician/account support person using
documentation created.
|
|
|
Verified service quality with service
installers.
Monitored for service disruptions:
Wireless,
DSL, T1
Setup ftp and web server space for
customers.
On-call/On site
troubleshooting technical support.
Resolved customer service issues by phone
and email. |
Documented service issues with
help desk
program.
Approved service contracts
and processed new accounts.
Scheduled installs/repairs
between
service
installers.
Opened, tracked, and resolved
service tickets with Qwest.
Contacted customers about
past due service accounts. |
-
Trained new Phoenix Internet employee hired to take over my
position. Provided ample training documentation created for my own training. Also provided
instruction on navigating through the order and billing system,
the help desk ticket system, and the wireless service monitoring
system. Samples and
examples of the training documentation are on the "Work Experience"
section of my website portfolio.
|
Help Desk Procedure Manual - Draft
Order Processing/Billing/Customer Documents
Troubleshooting Procedures & Technical Tasks
|
Customer Support Documents - Reusable Email
Customers Contact Documents
Accounts Receivable
|
Post Phoenix Internet Goals
Study and pass CCNA, MCSA,
and CompTIA A+ and Security+
certifications ASAP to bolster my
IT industry knowledge, skill sets, and career
prospects.
-
Worked as a PC technician by
referral for people needing computer troubleshooting support,
buying advice, and system setups.
|
Provided Windows OS education
and recommended additional learning resources (books
& CBTs).
Troubleshooting Windows environment
issues, internet connections, and
application problems.
Diagnosed/Fixed problems: Slowness, errors,
performed maintenance, optimizations, and SP
installs
Installing and running AV/AS programs to
find and remove trojans, viruses, and
assorted malware.
Offered
short-term recommendations: More memory,
larger hard drive, preventative maintenance
tips
Researched, prepared, and delivered Dell
desktop PCs (OptiPlex
&
Dimension) and a laptop (Inspiron).
Performed
computer system setups and files & settings
transfers between old and new computers.
Provided
detailed documentation on work descriptions,
explanations, and recommendations.
Next door neighbor's Dell computer
Brother's computer built for him in 1999
|
-
8/05–1/07:
Studied
three Cisco Press CCNA 640-821 INTRO exam books, various
related materials, and created additional quizzes with exam
software in
order to take the CCNA 640-821 INTRO exam.
-
After not passing the
CCNA 640-821 INTRO exam, I emailed
the Cisco Press and Cisco
Networking Academy executive
editors a copy of the following document detailing my exam
preparation and taking experience. The Cisco Press
executive editor acknowledged that there was no Cisco Press CCNA study material
at that time that was up to date enough to help pass the newer exam criteria.
He then offered and sent me a free copy of
the official Cisco
Press CCNA
640-801 exam certification guide library for study and
review.
-
Asked by the Cisco Press executive editor to
review the official Cisco Press CCNA self-study books and provide
commentary. Provided the executive editor with a detailed 40
page critique of the
official Cisco Press 640-821 INTRO exam book study material.
The executive editor was impressed and pleased with the depth and
detail of the feedback.
Based on:
-
The Cisco
Press executive editor agreeing there was
"no self-study material
out
there today that matches the difficulty of
the actual exam".
-
Studying the most current Cisco Press books
available at the time.
-
Practicing router and switch network setup
configurations.
-
Creating more exam topic quizzes for
additional preparation.
-
The website for the Cisco Press
official CCNA
INTRO Exam Certification Guide (CCNA
Self-Study, 640-821, 640-801) not having
updated material available to study and prepare for the new
exam criteria:
The Downloads section did have
the
New Appendix D: CCNA INTRO Exam
Updates
(PDF)
dated 5/31/05, but it didn't contain
anything remotely similar
to the new exam
criteria. What it did cover were very
basic concepts I found
hard to believe were
giving people trouble.
-
Cisco
Press books for the new CCNA 640-822 ICND1 exam not due
until the fall of 2007.
-
Cisco Networking Academy: CCNA Exploration curriculum
not due until the fall of
2007 to prepare students for the
new
CCNA 640-802 (822,816) certification exam.
I decided to re-direct my efforts
towards Rio Salado Community College courses
transferable to a DeVry University B.S. degree.
-
Researched DeVry University-Phoenix’s
Network Communications Management (NCM) BS program vs. Arizona State
University East’s Computer Systems Administration (CSA) BS program.
-
Enrolled in Rio Salado Community College online courses to save money and achieve credit for courses
transferable to DeVry University-Phoenix.
|
GBS151
Introduction to Business
|
|
GBS220
Quantitative Methods in Business
The following assignments
used to have hyperlinks to them in order to provide
and idea of their complexity and my quality of work.
Unfortunately, the publisher
Cenage recently sent me a DMCA NOTICE OF COPYRIGHT
INFRINGEMENT on 11/8/10.
Obviously, it was due to the fact that I'm trying to cash in
on their Intellectual Property
and contribute to the delinquency of aspiring university and
college plagiarists everywhere.
So, this is as much information as I can give, which is
comparable to looking in the
book's table of contents.
 |
Chapter 1 Review Questions
|
|
Ch 1 Case Problem - Golf League Schedule
Assignment
Ch 1 Case Problem - Golf League Schedule Report
Ch 1 Case Problem - Golf League Schedule
ROCC-GLS 17 Snapshot
ROCC-GLS 18 Snapshot
|
|
L3 QMB Ch 2 CP - Production Strategy
Assignment
L3 QMB Ch 2 CP - Production Strategy Report
L3 QMB Ch 2 CP - Production Strategy
|
|
L5 QMB Ch 3 CP - Investment Strategy
Assignment
L5 QMB Ch 3 CP - Investment Strategy Report
L5 QMB Ch 3 CP - Investment Strategy
|
|
L6 QMB Ch 4 CP - Planning An Advertising Campaign
Assignment
L6 QMB Ch 4 CP - Flamingo Grill Advertising Report
L6 QMB Ch 4 CP - Planning An Advertising Campaign
|
|
L7 QMB Ch 7 - CP Distribution System Design
Assignment
L7 QMB Ch 7 - CP Distribution System Design Report
L7 QMB Ch 7 - CP Distribution System Design
|
|
L8 QMB Ch 10 - CP R. C. Coleman
Assignment
L8 QMB Ch 10 - CP R. C. Coleman Report
L8 QMB Ch 10 - CP R. C. Coleman
|
|
L9 QMB Ch 11 - CP Wagner Fab Co.
Assignment
L9 QMB Ch 11 - CP Wagner Fabrication Report
L9 QMB Ch 11 - CP Wagner Fab Co.
|
|
|
GBS221
Business Statistics |
|
ACC230
Financial Accounting |
|
ACC240
Managerial Accounting |
-
Helped family friend buy a new
Dell OptiPlex 320 computer after her eMachine
died. Researched inexpensive Dell systems for her needs via
Dell's online outlet store. Bought and delivered computer to her
after transferring all her files from old computer to new
computer. Set up her new computer with previously used
applications from old computer. Gave her instructions to
improve her document organization skills. Placed Dell
provided tutorials on her Desktop.
-
Researched current computer technology to build a
4th new
computer system.
|
|
Operating System:
Microsoft Windows XP Pro w/ SP3 |
|
|
Case:
Antec SX830 Workstation |
|
|
Power
Supply:
SilverStone Strider ST75F Modular
750W |
|
|
UPS: CyberPower 1200AVR 720 W |
|
|
Motherboard:
ASUS M2N32-SLI DWE AM2 nForce 590 |
|
|
Processor:
AMD Athlon 64 X2 5400+ 2.8GHz
(Brisbane) |
|
|
Thermal Compound:
Arctic Silver 5
|
|
|
Heatsink & Fan:
ZEROtherm Nirvana NV120 120mm |
|
|
Memory:
OCZ Platinum 2GB DDR2 1066 (PC2
8500) Dual Channel Kit |
|
|
Video:
EVGA 512-P3-N841-A3 GeForce 8800 GTS
(G92) |
|
|
Audio:
Sound Blaster X-Fi XtremeGamer
Fatal1ty Professional |
|
|
Hard Drive:
2-Seagate Barracuda 7200.10 160GB
7200 RPM 8MB Cache |
|
|
CD/DVD Drive:
SAMSUNG 20X SH-S203N SATA DVD R/RW |
|
|
Monitor:
LG Flatron W2452T LCD |
|
|
Keyboard:
Microsoft Comfort Curve 2000 |
|
|
Mouse:
Logitech G5 |
Internet Connectivity
Lengthy new computer RAID-1 trial and error
troubleshooting process
-
September 2008: Desiring PC &
Network Technician or Help Desk IT skill usage and development
opportunities over Rio Salado Community College business
courses, started compatible position search with growth
potential.
-
Currently reading:
 CompTIA
A+ Exam Prep
(Exams A+ Essentials,
220-602, 220-603, 220-604)
by Charles J. Brooks Paperback: 1464 pages
Published: May 28, 2008 Publisher: Exam Cram
Why am I reading this book if I
have years of experience? Well, for some people,
passing two certification exams totaling $336 means more than 10+ years
of building, troubleshooting, and maintaining
PCs and peripherals totaling thousands of dollars.
Also, I don’t want to take any chances that
there might be something on the exam I don’t
know. Based on a previous certification
exam preparation and taking experience, you
can’t be too cautious.
|
|
 |
|
 |
|
|
|
Copyright 2005 -
Dirk Fretz - All rights
reserved - Best Viewed at 1024x768 |
|
|
